Refund policy

Butiq Returns & Exchanges

Return Window:

Items can be returned within 14 days of purchase. After this period, returns or exchanges cannot be accepted.

Eligibility:

To qualify, items must be unworn, unused, with tags attached, and in their original packaging. Proof of purchase is required.

How to Return:

Email butiqclientcare@gmail.com to request a return. Returns sent without approval will not be accepted.

Damaged or Incorrect Items:

Inspect your order upon delivery. Contact us immediately if your item is damaged, defective, or incorrect.

Final Sale:

Limited-edition, custom, and sale items are final sale and cannot be returned or exchanged.

Exchanges:

To exchange an item, return your original item first, then place a new order.

Refunds:

Approved returns are refunded to the original payment method within 10–15 business days. Processing time may vary with your bank. For questions, contact butiqclientcare@gmail.com.